Shipping method

- Please take note that delivery may be delayed at times of high order volumes.
- Shipments/deliveries may not be possible during some holidays.
- Shipment dates may sometimes not be specified.
- Shipment arrival can be delayed due to weather-, road-, or regional conditions.

 

Payment method

PayPal, Visa, Mastercard, AMEX, Net Banking and Cash on Delivery (COD)

 

Privacy policy -

Rain Co., LP. (the "Company") recognizes the overriding importance of personal information and considers its protection a foremost duty of the Company. The privacy policy of the Company and matters prescribed for this purpose by the Company based on the Personal Information Protection Act are set out below. The Company works to enforce these provisions at the company-level and communicates with related business operators, industry associations, and administrative agencies, etc., and will keep striving for the protection of personal information in order to retain the trust and confidence of customers.

 

Compliance with laws and ordinances - 

In the handling of personal information (meaning information that enables identifying a specific person; the same applies in the following). The Company observes the duties set out in laws and regulations concerning the protection of personal information including government guidelines and other standards (depending on the region of operation).

 

Purpose of use -

 

Personal information provided the Company is used for the following purposes:

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For identify verification
For answering inquiries received through the Site and related sites.
For sending information materials requested through the Site and related sites, for shipping purchased goods and other goods such as giveaways, and for contacting users in connection with any of the above For responding to and contacting users in case of requests, inquiries, and complaints.
For sending email messages requesting users' authorization concerning the use of their personal information by the Company.
Other purposes of use for which the Company has obtained users' authorization

 

Management of personal information -

We strictly manage personal information based on our prescribed management standards, and strive to prevent access, loss, destruction, falsification, leakage, virus infection, etc. of personal information.

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Disclosure and provision of personal information to third parties -

Customers' personal information held by the Company is carefully managed and safeguarded. Personal information will not be disclosed to a third party except in the following cases:

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In case customers' authorization has been obtained
In case of usage by a service provider, limited to the scope necessary for operations
In case disclosure is necessary based on laws and regulations

 

Outsourcing -

When we outsource business such as information processing, we may provide personal information to the outsourced business to the extent necessary to achieve this purpose of use. In this case, we will confirm that the outsourcer who provides personal information has secured a sufficient level of personal information protection, and will make us bear the obligation of confidentiality. In addition, when entrusting all or part of the handling of personal information, we shall supervise the outsourced business as necessary and appropriate so that the personal information entrusted with the handling can be safely managed.

 

Amendment of this policy -

We may revise all or part of this policy. In addition, the purpose of use of personal information may be changed to the extent reasonably recognized as having relevance to the purpose of use before the change, and if there is such a change, we will notify or announce it to the user(s).

 

Contact information -

Questions, opinions, requests for disclosure of personal information, and other inquiries regarding the handling of personal information regarding this policy will be accepted at the following contact point - rainclothingsupport@gmail.com

 

Order cancellation, returns, and exchange of purchases - 
As rule, purchases cannot be returned or exchanged except in case of a product fault or if the wrong item has been shipped. In case of a product fault or if the wrong item has been shipped, please contact the Company within fourteen days after arrival of the shipment. The Company will offer an exchange or refund only under these circumstances. To be eligible for a return, item(s) must be unworn apart from trying on, unwashed and still in re-sellable condition in the original packaging with hangtag still attached.

 

Refusal of delivery or long-term absence -

Customers are responsible to take delivery of their ordered shipments. If a customer is absent and delivery is not taken by the end of the temporary storage period, the shipment will automatically be returned and the order cancelled. Re-shipment after return and cancellation is not possible. Please note that in such a case, depending on the circumstances, the Company can require the customer to pay the round-trip delivery charges.

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Email advertising ads -

Based on your consent, we may send you information and information about our brand and products by e-mail from the following e-mail address - rainclothingsupport@gmail.com